Customer Service Specialist, CR

This program prepares participants to provide quality customer service by equipping them with the necessary human relations and technological skills to succeed in the modern service industry.

Program Learning Outcomes

1. Use effective verbal, listening, and written communication skills in all work-related activities.
2. Use professional interpersonal skills to provide service to clients, customers, and co-workers.
3. Apply conflict resolution skills to prevent or resolve a work-related issue or conflict.
4. Apply problem-solving techniques to meet the customers’ needs in a timely, efficient, and professional manner.
5. Add value to the work environment and team by applying a service attitude.
6. Promote tolerance and the equal treatment of all customers and co-workers through an understanding of diversity.
7. Use professional telephone and e-mail etiquette in all telephone and electronic communication.
8. Select and apply appropriate technology to meet the customers’ needs.
9. Be informed and proactive concerning current developments and new technology that affect the workplace.
10. Use networking skills and a professional attitude to gain meaningful work experiences and employment advancement.