Technical Support, CP

A one-year certificate can enable students to gain core IT skills leading to CompTIA A+, Network+, and Security+ certification offering employability in PC support, call center help desks, and other entry-level positions. Moreover, the Technical Support certificate will give students a set of courses to broaden their IT knowledge, skills, and abilities and to enhance their “soft skills” area through general education classes (which are transferable).

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

1. Communicate the role of IT and its support for the organization.
2. Demonstrate basic computer skills in areas such as applications, operating systems, and programming.
3. Provide basic computer user support within a help desk environment, software/hardware maintenance.
4. Discuss and support networking technologies such as LAN/WANs and Internet protocols.
5. Demonstrate employment skills in organizational communication, presentation, and collaboration.
6. Clarify how to gather and track key sources of information.
7. Communicate technical information to a variety of audiences in a clear and precise way.
8. Work effectively on a team following formalized project management methodologies and best practices.
9. Adapt to new technologies quickly.